Legal

Refund & Cancellation Policy

Version 1.0 · Effective 2026-09-07

This policy covers subscription billing, renewals, cancellations and refunds for BoostHost subscriptions, and returns for products bought in the BoostHost store.

BoostHost is currently in an early-access testing phase.

1. Subscription billing

Plans are billed in advance, monthly or annually, in U.S. dollars. The price and billing frequency are shown before payment and on your invoices.

Subscriptions renew automatically on the same billing cycle until you cancel. Renewal charges use the payment method on file.

2. Cancellation

You can cancel at any time from Settings → Plan & Billing. There is no cancellation fee and no phone call required.

Cancelling stops the next renewal. You keep full access until the end of the period you already paid for, and the cancellation date is shown on the billing page.

Cancelling does not delete your data. To delete your account and data, use Settings → Privacy & Data.

3. Subscription refunds

Partial periods are not refunded by default, because access continues until the end of the paid period.

During the early-access phase we will review refund requests made within 14 days of a charge, and we refund duplicate charges, charges after a confirmed cancellation and billing errors in full.

To request a refund, contact support from inside the app or email info@boosthost.app with the invoice date and amount.

4. Plan changes

Upgrades take effect immediately and are charged for the new plan. Downgrades take effect at the next renewal so you keep what you already paid for.

5. Failed payments

If a renewal payment fails we notify you and retry. Access may be limited until payment succeeds. Update the payment method on the billing page to restore access.

6. Store products

Unused physical products in original packaging may be returned within 30 days of delivery unless the listing says otherwise. Shipping costs are non-refundable and return shipping is the buyer's responsibility except for damaged or incorrect items.

Electrical parts, fluids and special-order items may be non-returnable once opened. Installed parts cannot be returned.

Products purchased through a third-party retailer link follow that retailer's return policy.

7. Contact

Billing and refund questions: info@boosthost.app.

BoostHost is a software product owned and operated by Carolinas Enterprises LLC.